Transfer a call to another queue
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Transfer a call to another queue
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you transfer a call to another queue in a single step (PATCH /ccaas/voice/2/conversation/{conversationId}/transfer/queue). capabilities.work can help you get signed up and connected.
- Can I move a caller into a different queue mid-call?
- Does the target queue need to be within working hours to receive a transfer?
Say it to your AI assistant
- Transfer the call in conversation {conversationId} to queue {queueId}.
- Move caller {conversationId} to queue {queueId}.
For your developer
PATCH /ccaas/voice/2/conversation/{conversationId}/transfer/queue in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.