Transfer a call to another agent
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Transfer a call to another agent
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you transfer a call to another agent in a single step (PATCH /ccaas/voice/2/conversation/{conversationId}/transfer/agent). capabilities.work can help you get signed up and connected.
- Can I transfer a live call to a different agent?
- What happens if the target agent isn't available for a call transfer?
Say it to your AI assistant
- Transfer the call in conversation {conversationId} to agent {agentId}.
- Hand the call {conversationId} over to agent {agentId}.
For your developer
PATCH /ccaas/voice/2/conversation/{conversationId}/transfer/agent in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.