Extend an agent's current wrap-up
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Extend an agent's current wrap-up
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you extend an agent's current wrap-up in a single step (PATCH /ccaas/voice/2/agent/{agentId}/wrap-up-time/add/{seconds}). capabilities.work can help you get signed up and connected.
- Can I give an agent a few more seconds of wrap-up after this call?
- Is extending wrap-up time limited to positive numbers?
Say it to your AI assistant
- Add {seconds} seconds of wrap-up time for agent {agentId}.
- Extend {agentId}'s current wrap-up by {seconds} seconds.
For your developer
PATCH /ccaas/voice/2/agent/{agentId}/wrap-up-time/add/{seconds} in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.