Preview routing for a conversation
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Preview routing for a conversation
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you preview routing for a conversation in a single step (GET /ccaas/1/conversations/{conversationId}/simulate-routing). capabilities.work can help you get signed up and connected.
- Which routing rule would currently apply to a conversation, without actually moving it?
- Can I test my routing setup against a real conversation?
Say it to your AI assistant
- Simulate routing for conversation {conversationId}.
- Show which queue {conversationId} would land in under current routing rules.
For your developer
GET /ccaas/1/conversations/{conversationId}/simulate-routing in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.