Unassign the agent from a conversation
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Unassign the agent from a conversation
with Infobip · Customer Data Management
Use Infobip: its Infobip OpenAPI Specification Customer Engagement API lets you unassign the agent from a conversation in a single step (DELETE /ccaas/1/conversations/{conversationId}/assignee). capabilities.work can help you get signed up and connected.
- Can I remove the assigned agent from a conversation without rerouting it?
- Is there a way to leave a conversation with no assignee?
Say it to your AI assistant
- Unassign the agent from conversation {conversationId}.
- Clear the assignee on {conversationId}.
For your developer
DELETE /ccaas/1/conversations/{conversationId}/assignee in Infobip OpenAPI Specification Customer Engagement API. Full spec on APIs.io.