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Assign a conversation thread to someone

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Assign a conversation thread to someone

with HubSpot
Works with AI assistants

Use HubSpot: its Hubspot Basic API lets you assign a conversation thread to someone in a single step (PUT /conversations/conversations/v3/threads/{threadId}/assignee). HubSpot also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.

  • How do I assign an inbox conversation to a specific agent?
  • Can I reassign a conversation thread through the API?
Say it to your AI assistant
  • Assign thread {threadId} to {actorId}.
  • Reassign conversation {threadId} to agent {actorId}.
For your developer

PUT /conversations/conversations/v3/threads/{threadId}/assignee in Hubspot Basic API. Full spec on APIs.io.

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