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Identify a logged-in visitor to chat

One step with HubSpot. We can help you get access.

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Identify a logged-in visitor to chat

with HubSpot
Works with AI assistants

Use HubSpot: its Hubspot Basic API lets you identify a logged-in visitor to chat in a single step (POST /visitor-identification/2026-09/tokens/create). HubSpot also has an MCP server, so an AI assistant like Claude or ChatGPT can do it for you. capabilities.work can help you get signed up and connected.

  • How do I make the chat widget recognize visitors who are already logged in to my site?
  • Can I pass a visitor's name along with their email to chat?
Say it to your AI assistant
  • Generate a visitor identification token for {email}.
  • Create a chat identity token for {email} named {firstName} {lastName}.
For your developer

POST /visitor-identification/2026-09/tokens/create in Hubspot Basic API. Full spec on APIs.io.

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