Upload custom hold music for queued callers
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Upload custom hold music for queued callers
with ElevenLabs · Agent Infrastructure & Agentic Commerce
Use ElevenLabs: its ElevenLabs API Documentation Agents Platform API lets you upload custom hold music for queued callers in a single step (POST /v1/convai/agents/{agent_id}/hold-audio). capabilities.work can help you get signed up and connected.
- Can callers waiting in my agent's queue hear my own hold music?
- Does uploading new hold audio replace the previous clip?
Say it to your AI assistant
- Set {hold_audio_file} as the hold audio for agent {agent_id}.
- Replace the waiting-queue hold clip on agent {agent_id} with {hold_audio_file}.
For your developer
POST /v1/convai/agents/{agent_id}/hold-audio in ElevenLabs API Documentation Agents Platform API. Full spec on APIs.io.