Update a triage ticket's status or assignee
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Update a triage ticket's status or assignee
with ElevenLabs · Agent Quality & Operations
Use ElevenLabs: its ElevenLabs API Documentation Convai API lets you update a triage ticket's status or assignee in a single step (PATCH /v1/convai/triage-tickets/{agentqa_ticket_id}). capabilities.work can help you get signed up and connected.
- Can I mark an agent ticket as resolved?
- How do I reassign a triage ticket to a teammate?
Say it to your AI assistant
- Set ticket {agentqa_ticket_id} to status {status}.
- Assign ticket {agentqa_ticket_id} to user {assignee_user_id}.
For your developer
PATCH /v1/convai/triage-tickets/{agentqa_ticket_id} in ElevenLabs API Documentation Convai API. Full spec on APIs.io.