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Case Escalation

A 3-step recipe with Salesforce Experience Cloud. We can help you get access.

Recipe · 3 steps

Case Escalation

with Salesforce Experience Cloud

Look up a Case by number and escalate it.

  1. Query for the Case by CaseNumber, returning its Id and current status.
  2. Patch the matched Case with an escalated status and priority. Returns no body on success.
  3. Reload the Case to confirm the escalated status and priority took effect.
What you'll need to have ready
  • accessToken: OAuth 2.0 bearer token for the Salesforce instance.
  • caseNumber: The CaseNumber of the Case to escalate.
  • escalatedStatus: Status value to set on escalation (e.g. Escalated).
  • priority: Priority value to set on escalation (e.g. High).
For your developer

Arazzo workflow salesforce-experience-cloud:case-escalation, 3 operations: executeQuery → updateSObjectRecord → getSObjectRecord. Specs on APIs.io.

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