capabilities.work

Ticketing Open a Ticket with a First Comment

A 3-step recipe with Merge. We can help you get access.

Recipe · 3 steps

Ticketing Open a Ticket with a First Comment

with Merge

Create a ticket and post an opening comment onto it.

  1. Create the ticket from the supplied name, description, and status.
  2. Post an opening comment onto the newly created ticket.
  3. Read the created ticket back to confirm it was persisted.
What you'll need to have ready
  • authorization: Production access token with the required "Bearer " prefix.
  • accountToken: The account token identifying the linked ticketing end user.
  • ticketName: The title of the ticket to create.
  • description: The ticket's body description.
  • status: The ticket status (e.g. OPEN, IN_PROGRESS, ON_HOLD, CLOSED).
  • commentBody: The text of the opening comment to post on the ticket.
For your developer

Arazzo workflow merge:create-ticket-with-comment, 3 operations: {$sourceDescriptions.subpackageTicketsApi.url}#/paths/~1ticketing~1v1~1tickets/post → {$sourceDescriptions.subpackageCommentsApi.url}#/paths/~1ticketing~1v1~1comments/post → {$sourceDescriptions.subpackageTicketsApi.url}#/paths/~1ticketing~1v1~1tickets~1{id}/get. Specs on APIs.io.

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