Respond to a Conversation
A 3-step recipe with HubSpot. We can help you get access.
Recipe · 3 steps
Respond to a Conversation
with HubSpot · Customer Inquiry Management
Works with AI assistants
List threads, retrieve one, and send a reply message.
- List conversation threads filtered by status, returning at most the supplied limit so a thread can be selected for reply.
- Retrieve the first listed thread in full to confirm its channel and participant context before replying.
- Send a reply message to the retrieved thread on behalf of the sender actor through the conversations channel.
What you'll need to have ready
- status: Thread status to filter the listing by, e.g. OPEN or CLOSED.
- limit: Maximum number of threads to return.
- messageText: Plain text body of the reply message.
- text: Plain text content of the message to send.
- senderActorId: Actor ID of the sender (agent) replying to the thread.
- channelId: The channel to send the reply on.
- channelAccountId: The channel account to use when sending the reply.
For your developer
Arazzo workflow hubspot:respond-to-conversation, 3 operations: listThreads → getThreadById → sendMessage. Specs on APIs.io.