capabilities.work

Triage and Close a Problem

A 4-step recipe with Dynatrace. We can help you get access.

Recipe · 4 steps

Triage and Close a Problem

with Dynatrace

Find an open problem, comment on it, and close it.

  1. List problems matching the supplied problem selector over the requested time range, returning the highest-priority match first.
  2. Retrieve the full detail of the selected problem, including evidence and impact, so the triage comment can reference the root cause.
  3. Attach an investigation comment to the problem documenting the findings and any remediation taken.
  4. Close the problem and attach a closing message explaining the resolution. Only problems currently OPEN can be closed.
What you'll need to have ready
  • problemSelector: Problem selector scoping the list query (e.g. status(OPEN)).
  • from: Start of the time range (e.g. now-24h).
  • commentMessage: The investigation note to attach to the problem.
  • ticketContext: Optional context reference such as a ticket ID or runbook link.
  • closingMessage: The message explaining why the problem is being closed.
For your developer

Arazzo workflow dynatrace:triage-and-close-problem, 4 operations: listProblems → getProblem → createProblemComment → closeProblem. Specs on APIs.io.

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