Triage and Reply to App Reviews
A 3-step recipe with Android. We can help you get access.
Recipe · 3 steps
Triage and Reply to App Reviews
with Android · Customer Feedback Management
List reviews, read the first one in full, and reply to it.
- Page the review feed for the application, optionally translating reviews into the support team's working language.
- Read the selected review in full, including the user comment, star rating, device metadata, and any existing developer reply.
- Publish the developer reply under the review. Only one reply per review exists, so this creates the reply or updates the existing one.
What you'll need to have ready
- packageName: The package name of the application (e.g. com.example.myapp).
- replyText: The developer reply to publish under the review. Replacing an existing reply updates it in place.
- maxResults: Maximum number of reviews to return in the triage page.
- startIndex: Index of the first review to return, for offset paging.
- translationLanguage: BCP-47 language tag (e.g. en) to translate non-matching reviews into before triage.
For your developer
Arazzo workflow android:review-triage-reply, 3 operations: listReviews → getReview → replyToReview. Specs on APIs.io.