capabilities.work

What you can do with Gainsight

Every task in plain language. Pick one, and we can help you get access.

169 things you can do

Gainsight

Gainsight is a customer success platform that helps companies retain and grow their customer base through data-driven insights, automation and engagement. Four product lines ship developer surfaces: Gainsight CS (the customer success platform, with REST, Bulk, SCIM and a first-party remote MCP server), Gainsight PX (product experience and analytics, the one surface with a published Swagger contrac

Customer Data Management

Upsert person recordsDelete a person recordBulk update company records by keyInsert company records in bulkDelete a company from the Company objectCreate a companyUpdate a companyDelete a companyCreate or update a product accountDelete a product accountPartially update a product accountCreate an account with product tag keysUpdate an account whose ID has special charactersReplace an account's data by ID in the pathDelete an account and all its usersSearch person recordsGet a person recordList person recordsSearch company recordsGet a company from the Company objectList companiesGet a companyList product accountsGet a product accountFilter accounts with the v1 APIGet an account with the v1 API

Customer Feedback Management

List survey responses

Customer Lifecycle Engagement

Create a success planUpdate a success planAdd an objective to a success planGet a success planSearch success plansList a success plan's objectives

Customer Success Management

Create a call to actionUpdate a call to actionGet a call to actionSearch calls to action

Product Telemetry & Experimentation Management

List feature match eventsList page view eventsList session start events

Product Telemetry Instrumentation

Track a custom event for a userRecord a custom event with the v1 APIList custom events

Product Usage Analytics

Backfill a feature's historical dataRename or move a featureList tracked featuresGet feature adoption statisticsGet a featureList features with extended details

Tenant Identity Federation

Provision a user via SCIMUpdate a user via SCIMDe-provision a user via SCIMList users via SCIMGet a user via SCIM

Other things you can do

Publish an external eventPublish events in bulkMove an engagement to one environmentAssign an engagement to several environmentsStart or pause an engagementDelete an in-app engagementAssign users to company teamsUpdate preferences for a user ID in the bodyUpdate a user's preferencesUpdate an external segmentCreate an external segmentChange external segment membershipUpdate opportunity recordsCreate an opportunitySubscribe a webhook to eventsImport article translationsImport Content Library translationsImport engagement translationsImport Knowledge Center bot translationsCreate or update a product userChange a user's license or roleDelete a product userPartially update a product userDeactivate a userCreate a user with product tag keysDelete a user whose ID has special charactersDenylist a userUpdate a user whose ID has special charactersReplace a user's data by identify IDDelete a user by identify IDBulk update custom object recordsInsert custom object recordsDelete a custom object recordUpdate v2 preferences with the user ID in the bodyUpdate a user's v2 preferencesLog a timeline activityBulk create timeline activitiesUpdate a timeline activityDelete a timeline activityStart a CSV bulk import jobCreate a CTA taskUpdate a taskCreate a customer goalUpdate a customer goalStart or pause a Knowledge Center botAdd a metric to a goalList event typesList in-app engagementsList engagements with rule custom eventsGet survey metadata for an engagementGet an in-app engagementSearch company team assignmentsList knowledge center articlesGet a knowledge center articleRead preferences for a user ID in the bodyGet a user's preferencesSearch opportunitiesGet an opportunityList event webhook subscriptionsList email eventsList attributes of a data modelReport engagement collisionsGet error details for an engagementSummarize engagements with errorsCheck integration statusesGet subscription detailsFind users not seen since a dateExport article translations as XLIFFExport a Content Library entry as XLIFFExport an engagement as XLIFFExport a Knowledge Center bot as XLIFFList segment match eventsList Gainsight usersGet a Gainsight userFilter users with the v1 APICheck whether a user is denylistedGet a user with the v1 APIList segmentsGet a segmentList lead eventsList timeline activity typesSearch custom object recordsGet a custom object recordList goal templatesList fields on an objectGet a field's metadataRead v2 preferences with the user ID in the bodyGet a user's v2 preferencesList CTA typesList CTA reasonsList CTA prioritiesList CTA statusesList playbooksGet a playbook and its tasksList success plan typesList identify eventsList engagement view eventsGet a timeline activitySearch timeline activitiesList bulk import jobsCheck a bulk job's statusGet a bulk job's errorsGet a taskSearch tasksGet a customer goalSearch customer goalsRun a reportList in-app engagementsList features with adoption metricsList Knowledge Center botsGet a Knowledge Center botList a goal's metricsList form submit eventsList data objectsGet an object's metadata